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Laurie Weiss's Articles in Communication

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Completing What Can't Be Changed If you are still trying to change something that can't be changed, you are wasting your energy. Communicating Emotionally Difficult Information Nine steps you can use when it's time to say something sensitive or potentially upsetting to someone you work with. Changing Conflict To Dialogue It is easier to create an argument than it is to create a dialogue. Dialogue is a different kind of conversation. It's a way of exploring and understanding information and ideas. When practiced, it draws on and uses the wisdom of everyone involved. Conflict: Hazards of Helping (Part 4 of 4) Successful conflict intervention professionals do not "fix" things for their clients. Instead, they lead clients through the process of resolving their own issues in a supportive and effective manner. Conflict: The Critical Questions (Part 3 of 4) When you've taken on the task of helping others resolve conflict, your most important job is to know what questions must be answered to help clarify the situation. The more of these 26 questions you can answer, the more successful you will be. Conflict: Steps to Resolution (Part 2 of 4) Although strategies for intervening in conflict can be varied and creative, successful intervention strategies do have certain themes in common. Above all, everyone involved must be treated with respect. Conflict: Unavoidable and Potentially Positive (Part 1 of 4) Effective conflict intervention can help transform a conflict situation into an opportunity for change, growth and development of creative solutions to an organization's most difficult problems. You Can't Play Win-Win With A Bully Until... When being polite and understanding gets you nowhere, you may be trying to cooperate with a bully. It simply won't work. You must start by giving him a reason to listen to you.

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