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Articles in Home | Communication

  • A Useful 4 Point Social Skills Checklist for Better Conversation  By : Peter Murphy
    As you try to improve your social skills, an invaluable way to monitor your progress and check how your abilities have improved so far in your social interaction, is the use of a social skills checklist.
  • English Word Stress - Does It Really Matter?  By : Heather Hansen
    Find out why English speakers are so stressed out about word stress! Learn when word stress does and doesn't matter in your speech, and how you can identify the differences in different varieties of the English language.
  • How To Improve Communication  By : John Khu
    To reduce misunderstandings and hassles of poor communication with your team, friends, family one must improve communication. Improved communication lead to strong and healthy personal and working relationships.
  • 4 Proven Small Talk Topics That Work With Everyone  By : Peter Murphy
    No matter which type of setting you are in, be it a professional or personal relationship, it would have started with small talk.
  • Making Small Talk Fun in 4 Simple Steps  By : Peter Murphy
    Small talk has a way of connecting people in some level, and it actually serves as the starting point of a personal or a professional relationship.
  • 4 Great Small Talk Tips that Work Like Magic  By : Peter Murphy
    If you have never mastered the art of conversing, then you can probably settle for mastering the art of making small talk.
  • 4 Great Small Talk Questions that Get People Talking  By : Peter Murphy
    If you are not a 'people person' or a good conversationalist, you may find it quite difficult to start the ball rolling and make small talk whenever you are in the company of a room full of strangers.
  • 4 Secrets to Successful Small Talk  By : Peter Murphy
    Next to public speaking, making small talk is probably one of the things that most people dread - or even fear.
  • 3 Keys to Better Small Talk Conversation  By : Peter Murphy
    Do you want to know how to overcome the challenge of not having anything interesting to say? Some people are afraid of striking up a casual conversation with a total stranger, or with people that they would not normally talk with because of the fear of not having anything interesting to say.
  • 5 Powerful Small Talk Tips that Work Everytime  By : Peter Murphy
    If you are not much of a talker, you may find that making small talk takes a lot of effort so why would you even bother?
  • How to Make Small Talk - 8 Secrets for Greater Success  By : Peter Murphy
    You might be wondering if there are ways for you to learn how to make small talk. There are.
  • How to Start a Conversation in 8 Simple Ways  By : Peter Murphy
    It is not surprising many people do not know how to start a conversation. As little children we were taught the very basic rule for safety: Never talk to strangers.
  • Social Conversations in the Online World  By : Peter Murphy
    Social conversations are very popular in the realm of electronic communication. In fact, it might be said that the ability to conduct social conversations is the most powerful function of electronic communication.
  • 6 Great Small Talk Topics for Every Situation  By : Peter Murphy
    Do you regard finding a small talk topic during conversations to be an ardous chore?
  • How to Talk to People - 9 Super Success Tips  By : Peter Murphy
    We admire those who know how to talk to people, or have the innate ability to easily engage in a conversation even in an unfamiliar gathering.
  • How to Master the Art of Small Talk  By : Peter Murphy
    Why do many people often talk about the art of small talk? Is there really an art to making small talk? Actually, there is.
  • Hard Conversations - When the Soft Skills Suddenly Get Hard  By : Ingrid Cliff
    How to have difficult conversations with employees.
  • How to Communicate Much More Effectively in 3 Simple Steps  By : Peter Murphy
    Knowing how to communicate is an essential life skill. Take your career as a case in point.If you are being interviewed for a job and there is another candidate who is more or less your equal when it comes to skills and knowledge, one of the factors that will surely give you an edge is how you handled yourself during the interview.
  • Oral Communication Success Made Easy  By : Peter Murphy
    Some people seem to have it all - good looks, smarts, and to top it off they are well versed in the secrets of great oral communication. Maybe you want what they have - well, your looks can be changed with medical help, and you can become smarter with the right training.
  • The 12 Types of Communications Training that Can Transform Your Career  By : Peter Murphy
    Do you need communications training? Everyone needs to know how to communicate well. Whether you are an employee or an organization leader, there will inevitably come a time when you need some form of communications training.
  • How to Guarantee Great People Skills by Connecting with People  By : Peter Murphy
    Do you know how to improve your people skills? Improving your people skills entails knowing to create a good connection with people. And there are certain things you have to remember if you want to connect
    well with the people around you.
  • 11 Unusual Tips for Great Listening Skills  By : Peter Murphy
    Would you like to improve your listening skills when you communicate? The life blood of a relationship and the foundation of all human interaction is communication.
  • How to Shine in Communication with Listening Skills  By : Peter Murphy
    Do you have good listening skills? Listening happens to be a key strength of good communicators. If you want to develop good communication listening skills, there are some steps you have to follow.
  • Five Ways To Destroy An Important Discussion  By : Suzanne Holman
    Let's look at five possible ways you may have been jeopardizing the success of a conversation. Each of these can have a huge impact on how the communication will develop.
  • How to Improve Communication Skills by Letting Go of Approval Needs  By : Peter Murphy
    Would you like some great tips on how to improve
    communication skills? By improving your communication
    skills, we mean that you will become more assertive at
    communicating your thoughts and opinions.
  • Improve Communication Skills in 10 Easy Ways  By : Peter Murphy
    Do you want to improve communication skills? Perhaps you are someone who finds it difficult to communicate with people in situations like carrying on a conversation, making a speech before a crowd, or even simply answering a phone call at home or in the office.
  • 6 Powerful Ways to Solve Communication Problems at Work  By : Peter Murphy
    Is your organization suffering from severe communication
    problems? Someone once said that "communication is the
    lifeblood of an organization" - and it truly is.
  • 3 Reasons Why Communication Training Will Change Your Life  By : Peter Murphy
    For a parent, nothing beats the feeling of hearing a child utter his or her first word.
  • How to Guarantee Effective Business Communication  By : Peter Murphy
    Effective business communication is a priority for any business that wants to develop value in its business relationships. If you find that your business relationships are faltering, you may need to learn how effective business communication works so you can apply it to your business.
  • How to Improve Communication with Interpersonal Insights  By : Peter Murphy
    Communication that is interpersonal is the process of sending and receiving messages between two or more people.
  • How to Improve Communication in Relationships  By : Peter Murphy
    Unless you are a hermit living on a desert island or high on a mountain, you will most likely have to learn how communication in relationships works.
  • Talking to People Made Easy  By : Peter Murphy
    Have you ever noticed how personalities with 'people skills' just seem to naturally radiate a positive energy which makes talking to people absolutely easy for them?
  • Always Ask for More Than You Expect To Get  By : Richard Reichmann
    Remember to always negotiate from a position of strength. In other words alwys ask for much more than you expect to get. You will be very pleasantly surprised more often than you think.
  • Great Ways to Influence People  By : Peter Murphy
    We all have our own mentors - people who, in one way or another, has played a big role and influenced us in the way that we perceive things.
  • Difficult Conversation Needed? Six Questions To Prepare You For The Talk  By : Suzanne Holman
    Is there a difficult conversation that you need to have with someone?
    In order to have an effective conversation to resolve an important issue, prepare yourself with these six key questions.
  • How to Manage the Skill of Communication  By : Peter Murphy
    The skill of communication is one that not all people can grasp easily; yet whether in our business or professional lives communication and clearly articulating feelings, instructions and needs are a vital element to both success and happiness. There is more to the skill of communication than many expect.
  • How to Unlock Effective Communication Skills and Make a Great Impression  By : Peter Murphy
    Effective communication skills are essential in all scenarios, whether in business dealings, romantic entanglements or family affairs, and being misunderstood is often a huge embarrassment.
  • Improve Communication Skill in 9 Easy Ways  By : Peter Murphy
    Want to know how to improve communication skill in just a few easy steps. Communication skill does not necessarily come naturally. The reason it is called a skill is that it takes practice and it cannot be acquired overnight, so do not beat yourself up over it if it takes a little while.
  • How To Improve Business Communication For Greater Success  By : John Khu
    In the age to steaming gadgets that govern your business it gets necessary to use the right way to communicate in business, that is, proper business communication. Today we send fewer letters than we used to do earlier but the speed and low cost of email has pushed the letter to extinction.
  • 5 Powerful Interpersonal Communication Skill Secrets  By : Peter Murphy
    Having good interpersonal communication skill is a combination of being able to say what you mean clearly and concisely, and being able to take on board opinions of others and adapt what you say accordingly, as well as making them feel they can speak freely.
  • The 6 Conversation Questions that Get People Talking  By : Peter Murphy
    The knack of good conversation relies on you being able to ask the right questions to stimulate discussion and keep people talking. You can learn this knack, though. Good conversation questions aren't difficult. They have to be things people can talk about or your conversation is going nowhere fast.
  • How to Use a Good Conversation Question to Fuel Discussion  By : Peter Murphy
    Questions can be used at all stages of a conversation and for various reasons, but their aim should be to bring the other person into the conversation and help them to contribute fully towards fulfilling the aim of the conversation.
  • How to Start a Conversation in 10 Easy Ways  By : Peter Murphy
    So many people worry about how to start a conversation. It makes them feel anxious and afraid. Are you one of those people who keep your fingers crossed that someone will come up to you and speak because you would never make the first move in a conversation in a million years? You can put all that behind you with you a few easy steps.
  • 10 Good Communication Skill Tactics that Work Like Magic  By : Peter Murphy
    Good communication skill means the ability to be understood but it also means more than that. Have you ever noticed how good conversationalists have the ability to light up a conversation and inspire others to join in? You can learn to be like that too.
  • Communication in the Workplace - 7 Success Secrets  By : Peter Murphy
    Communication in the workplace is very important but with so many people involved, all with different personalities and varying levels of understanding communication can be difficult and misunderstandings can arise.
  • 5 Great Questions to Start a Conversation with Anyone You Meet  By : Peter Murphy
    Using questions to start a conversation is a good idea. A question lets the person you're talking to know exactly what you want to get back from them. Because that makes it easy for them to respond, they're likely to answer you and then you're in business; you've got the conversation started.
  • How to Use Social Etiquette in Conversation to Charm People  By : Peter Murphy
    Social etiquette in conversation is about simple good
    manners. What's most important is that you put the person you're talking to at ease and that they feel as though they had chance to say what they wanted to say and that you listened to them and responded to them sensitively.
  • 10 Interesting Topics of Conversation for Every Occasion  By : Peter Murphy
    Don't panic. You can be interesting. Interesting topics of conversation needn't be difficult to come think of. Think about this - what makes a topic interesting? Isn't it that people like to talk about it and that they have opinions on it?
  • 9 Great Solutions to Difficult Conversations  By : Peter Murphy
    Difficult conversations arise in our daily lives. What makes them difficult is that they tend to be the most emotional ones. It is basically because we do not know how to approach a particular topic with someone.
  • 10 Good Conversation Starters that Work Everytime  By : Peter Murphy
    Good conversation starters put people at ease immediately. That is how all good conversations start - when people feel comfortable and relaxed. To start a conversation like that is a skill - and you can learn it.
  • 4 Good Topics of Conversation People Love to Talk About  By : Peter Murphy
    Conversations need to be a two-way process. Pick topics that everyone involved in the conversation is interested in. That way, everyone can feel comfortable and involved and the conversation should flow freely.
  • 10 Funny Conversation Starters for Every Situation  By : Peter Murphy
    Funny conversation starters can be a risky business, but they can also add interest and sparkle to your conversations. People like, listen to and trust people who make them laugh. Get your conversation off to a great start by making people laugh straight away.
  • 20 Excellent Conversation Questions Everyone Loves  By : Peter Murphy
    Once you have been asking questions for a while, you will realize just how great questions are for starting conversations, helping them flow and for getting to know someone better. Now it is time to have some fun with it!
  • How To Use Persuasion Power To Your Advantage!  By : Tenzin Palmo
    Persuasion is one of the most important forms of influence. Without persuasion, after all, we might not get very far in our relationships. Using it appropriately, though, is the KEY.
  • How To Communicate in a Global World  By : Amy Nutt
    Canadians are increasingly part of a global world. Canada itself is a fascinating mix of different cultures and ethnic backgrounds.
  • Ten Simple Ways To Win Friends And Influence People  By : Saleem Rana
    When you learn how to win friends and influence people through using various communication techniques, you can improve all your relationships and enhance the quality of your life.
  • How Important Is It To Streamline Communication  By : John Khu
    Communication in any form plays an important role in our lives. It is very important to streamline communication whether you are conversing in person or through an age-old snail mail, email or over the phone.
  • Light Your Conversation Fire  By : Peter Murphy
    There is a great tactic anyone can use that guarantees great conversation regardless of who you are talking to.

    The top movers in the world of business and even those charming people who light up any social event know this secret and you can use it too.
  • Five Ways to Get Off a Phone Politely  By : Invicta
    Suggestions for politely ending unwanted phone calls.
  • The Importance Of Clean Language  By : Mike Blissett
    Clean language, saying exactly what you mean is so important in all areas of life. How many times have you heard yourself telling someone, or even yourself in the self-talk you use what you don't want to happen?
  • Completing What Can't Be Changed  By : Laurie Weiss
    If you are still trying to change something that can't be changed, you are wasting your energy.
  • Experience in Speaking Well  By : Jimmy Cox
    My first contact with the talk of the world outside my home was with the boys in a rural school. It was not pleasant. All the boys were too bashful to talk with the girls. And even among the boys, the younger and possibly also the nicer boys were usually too bashful to participate in the general talk sessions.
  • Contributing Good Information To Conversation  By : Jimmy Cox
    If we are well-informed, then the goal in conversation is to select subjects in which all those taking part have an interest. When two people meet, the overlapping of their experiences produces subjects for conversation. Mutual experiences develop interest.
  • An Encouragement To Speak Well  By : Jimmy Cox
    Learn the secrets of intelligent conversation. It's an important skill in both business and social settings.
  • 10 Ways To Empower Your Communication  By : Louis Bonaventura
    There's much more to conversation and communication that anyone could ever realize. Here are some basics that are generally overlooked.
  • Confident Body Language: Research Shows It's The Key!  By : Jon Mercer
    Research has proven that confident body language leads to a confidence state of mind.
  • Implicit & Explicit Communication  By : Robert Abbott
    Explicit communication refers to specific information conveyed in written or spoken words. On the other hand, implicit communication refers to the messages we 'give off' through our deeds and actions. Explicit communication is intentional, while implicit communication may or may not be intentional.
  • Effective Communication Skills: How To Build Rapport With Everyone You Meet  By : Michael Jones
    Learn these revolutionary and effective communication skills and build instant rapport with everyone you meet. Identify an individual's key communicating style.
  • Top 5 Ways To Get Rid Of Stammering  By : John Khu
    Putting thoughts into words and then organizing speech so that the words flow well is a very complex task for the human brain. It is amazing that we do not all stammer. No one understands why stammering occurs, but a lot of research is being done to find out.
  • Improving Your Communication Using NLP  By : Andrew Hansen
    Another significant aspect of NLP in relation to communication with others is the use of what are called Meta Models. There are certain patterns of speech that limit the way a message is communicated to a listener. If we are aware of these patterns we can, as a listener, use our communication to clarify someone's true meaning and more effectively understand their perspectives.
  • Do Radio Personalities Go Too Far?  By : Stephanie Ciccarelli
    A survey of radio morning show hosts, their antics and the contests that degrade and debase listeners.
  • How To Write A Living, Breathing Character Reference Letter  By : Wycliffe Williams
    As a result of my time in business, I have had many excellent examples of a character reference letter. A good character reference letter is priceless to some. The people who guard well the things they say and the things they do will always get a great character reference letter.
  • Paralinguistic Communication Leads to More Perceptive Conversation  By : Deborah Torres Patel
    Being aware of paralinguistic vocal strengths and weaknesses will allow you to subtly influence your speaking and listening so that you can become a more powerful communicator. This article highlights common paralinguistic vocal cues and examples.
  • Effective Persuasion Has Lasting Impact  By : Kurt Mortensen
    Do you want short-term temporary results or long-term permanent results? Effective persuasion has lasting impact, but it requires dedicated study and long-term commitment on the part of the persuader.

    The qualities listed at the base of the pyramid are the most easily and commonly used, but they achieve only temporary results. Such results are temporary because they do not address a person's genuine wants or desires. Persuasion based on the qualities listed at the top of ...
  • Communicating To The Subconscious Mind  By : Kurt Mortensen
    An embedded command is a technique used to communicate to the conscious mind while also sending a message to the subconscious mind. The idea is to actually bypass the conscious mind and communicate directly to the subconscious mind. Embedded commands are commonly used in marketing and advertising. Embedded commands are hidden suggestions within written or spoken language. The conscious mind is unaware of their existence.

    Embedded commands create expectations without cre...
  • It Is How, Not What You Say  By : Kurt Mortensen
    The words we use and the way in which we use them can have a huge impact on how we are perceived by our audience. As Mark Twain said, “The difference between the right word and the wrong word is the difference between lightning and a lightning bug."

    The airline industry has some good examples of creative packaging, too: “delayed” instead of “late” and “flotation device” instead of “life preserver.” If we examined other industries, the list could go on and on. You can take ...
  • De-Escalation Techniques: How To Take The Wind Out Of Their Sails  By : Kim Olver
    Have you ever been involved in a situation with an angry person when you felt defeated? Either you escalated to their level of aggression or you allowed yourself to get lambasted and felt battered in the end? There are some easy techniques to work with an angry person to take their level of volatility down to a manageable level so you can intellectually process the problem with them.

    Attempting to reason with those who use anger to intimidate, control, get attention, avoid...
  • Embedded Commands  By : Kurt Mortensen
    An embedded command is a suggestion that is hidden within written or spoken language. It is used to communicate to the conscious mind while also sending a message to the subconscious mind. The intent is to actually bypass the conscious mind and communicate directly to the subconscious mind. Since embedded commands usually remain undetected by the conscious mind, they are very commonly used in marketing and advertising. It is in this covert way that marketers can create expect...
  • Increasing Persuasion With Humor  By : Kurt Mortensen
    Many people take for granted the powerful persuading influence of humor. Humor is often tossed off as sheer entertainment or mere speech filler. The truth is, when you engage an audience with humor, you are accomplishing much more than just getting a laugh out of them.

    Humor disarms an audience, making them more likely to open up to you. Once your prospects feel comfortable with you, they will be more in tune to your message and more likely to remain attentive. Audience m...
  • Secrets Of Successful Negotiators  By : Kurt Mortensen
    Persuasion occurs when your ideas are so convincing that the other party ends up adopting your point of view. With persuasion, there is no compromising as there is in negotiation. Rather, the other party willfully and enthusiastically abandons their position to embrace yours.

    This abandonment is not brought about by manipulation because the other party clearly sees the gains and advantages of doing business with you. Negotiation, on the other hand, is a process of give an...
  • Power Of Persuasion  By : Kurt Mortensen
    Learning how to persuade and influence will make the difference between hoping for better income and having a better income. Ask yourself, how much income and money have you lost with your inability to persuade and influence.

    Now, I'm sure you have seen some success, but think of the times you couldn't get it done. Has there ever been a time when you did not get your point across? You were unable to convince somebody to do something? Have you reached your full potential?...
  • The Impact Of Suggestion  By : Kurt Mortensen
    Expectations influence reality and create results. Individuals tend to make decisions based on how others expect them to perform. As a result, people fulfill those expectations whether positive or negative. Expectations have a powerful impact on those we trust and respect, but, interestingly, an even greater impact on perfect strangers. When we know someone expects something from us, we will try to satisfy him or her in order to gain respect and rapport.

    You have probably ...
  • Top 5 Tips To Effortless Conversation  By : John Khu
    Effortless conversation is a key element in your personal and business relationships.Business networking entirely depends on how capable you are in streamlining your communication.
  • Conversation Tips for Shy People  By : Susie Cortright
    Everyone feels shy from time to time. Here are twelve tips to help you keep conversation flowing.
  • Humanizing Communication Among Men And Women  By : Joseph Plazo
    Once young boys cuss and spew foul language, their deeds are often tolerated as typical for their age. We take for granted that they are aiming to act big. Grown men flavor their vocabulary with sporadic profanity and it is customarily acceptable. On the flip side, female actions are anticipated to be more reserved than their male counterparts. This completely influences the interaction of both females and males. At work, we often find ourselves at loggerheads.

    Now, whethe...
  • How To Craft A Killer Complaint Letter  By : Joseph Plazo
    Each year, hundreds of millions of people jot a letter of complaint. Since you are one of the crowd, you'll want your letter to gain attention. Place yourself in the position of the person getting your letter and recall that your goal is not to vengeance or to vent your righteous anger, but to get win-win results.

    The best way to get a desired outcome is to make your letter concise, factual, and reasonable. Oh and yes- rib-tickling humor doesn't hurt either. Write a letter...
  • Streamline Your Communication in the Modern Day  By : John Khu
    Communication is a basic tool of success in modern days. Interpersonal communication efficacy is considered as a skill since the bond of relationships relies on the power of it.
  • How To Become An Effective Conversationalist  By : Michael Lee
    To be a good conversationalist, you must discuss topics that are of interest to the group, and not just to yourself. The topics you bring up should also be slanted toward your target audience.
  • Five Smooth Tactics To Neutralize Conflicts & Enhance Communication  By : Joseph Plazo
    Using active listening through a spat is the first move you can take to mitigate the situation and crack whatever problems have surfaced. Realize, nonetheless, that when people feel strongly about an issue, their emotions will impact their ability to correspond and listen. It is imperative therefore to utilize a blend of active and reflective listening skills. Here are five methods you can use to defuse conflicts and enhance effective communication.

    1. Condemn the issue or...
  • Conversation Blunders and How to Avoid Them  By : Michael Lee
    Conversation blunders and miscommunication can affect your relationships, career, and personal life. Being aware of your conversation style and technique can do wonders to achieve success.
  • How to Read the Body Language of Buyers And Sellers  By : Michael Lee
    Body language or nonverbal communication is just as important as the words that are being spoken in a conversation, particularly during a sales presentation or conference.
  • How To Assert Yourself And Avoid Conflict  By : Michael Lee
    Assertiveness allows you to get your point across in a way that is better remembered by the other party through the intensity of the emotion that is associated with it. However, assertiveness also has the potential to destroy relationships and business opportunities if not applied properly.
  • How To Communicate With Confidence  By : Regina Maniam
    Have you wished how nice it will be if you could communicate with confidence? It could be to someone who reports to you or someone you report to. Or it could be your peers. Find out in this article how you can do this and increase your effectiveness.
  • Seven Deadly Words in Business And How To Avoid Them  By : Kira Wagner
    If your business isn't moving forward the way you desire, consider the language you use being the place to start. Take a moment, make a small change and realize a big difference.
  • Listening Is an Ignored Communication Skill  By : Jane Saeman
    How to become a better listener.
  • Communicating Emotionally Difficult Information  By : Laurie Weiss
    Nine steps you can use when it's time to say something sensitive or potentially upsetting to someone you work with.
  • Changing Conflict To Dialogue  By : Laurie Weiss
    It is easier to create an argument than it is to create a dialogue. Dialogue is a different kind of conversation. It's a way of exploring and understanding information and ideas. When practiced, it draws on and uses the wisdom of everyone involved.
  • Winning with Assertive Behavior and Body Language  By : Michael Lee
    Proper assertive behavior and body language, aside from possessing assertive communication skills, are essential in developing happy relationships and in attaining your goals.
  • Persuasion Tactics in a Person-to-Person Setting  By : Michael Lee
    Persuasion is a necessary skill in communication, especially in person-to-person conversations because it allows not just you to change course, but also allow you to alter another person's mindset.
  • The 12 Blocks to Listening  By : Pj Germain
    There are twelve blocks to listening. You will find that some are old favorites that you use over and over. Others are held in reserve for certain types of people or situations. Everyone uses listening blocks, so you should not worry if a lot of blocks are familiar. This is an opportunity to become more aware of your blocks at the time you actually use them.
  • Improve Your Results With Active Listening  By : Jason De Boer
    Listening is one of the most common and important things that we do. Recent research on work behaviour suggests that we spend approximately 9% of our time writing, 16% of our time reading, 30% of our time talking and 45% of our time listening.

    Listening is a fundamental part of the communication process. Regardless of the type of job you do or the industry in which you work, it is important to understand the listening process, have an awareness of barriers to listening eff...
  • Paul Sterling and Kristin Denton  By : Paul Sterling and Kristin Denton
    Not knowing how to express our feelings and needs is typical of the average American. I don’t think we’re ever really taught that anywhere. Even the vocabulary needed to describe our feelings is a little foreign to most people. How many of us really know the difference between blissful, ecstatic , elated, radiant, and thrilled? That’s where the Language of Peace is so helpful—the method includes lists of feelings when your needs are being met that include these.
  • Conflict: Hazards of Helping (Part 4 of 4)  By : Laurie Weiss
    Successful conflict intervention professionals do not "fix" things for their clients. Instead, they lead clients through the process of resolving their own issues in a supportive and effective manner.
  • How Politics Can Teach the Sandwich Generation a Lesson in Communication  By : Phyllis Goldberg
    Senator Kerry said his remarks about Iraq were a joke gone awry. President Bush said neither he nor the troops saw it as funny. If you're a member of the Sandwich Generation with a family in flux and suffereing from the foot-in-mouth syndrome, use these tips toward better communication with your emerging adult children and aging parents.
  • Cultural Differences in Communication  By : John Kunkle
    Russians are long winded. Americans are short and to the point. Russians think that giving a short answer is impolite, as if they had not given the matter enough consideration.
  • Conflict: The Critical Questions (Part 3 of 4)  By : Laurie Weiss
    When you've taken on the task of helping others resolve conflict, your most important job is to know what questions must be answered to help clarify the situation. The more of these 26 questions you can answer, the more successful you will be.
  • Improve Your Communication Skills, Become A Better Listener  By : Ken Snodin
    Listening, often overlooked, is a vital aspect of the human communication process. While speaking is often practiced and emphasized by many, the art of listening isn't one on which we find people spending much effort. In actuality, listening is easy and can be improved by following just a few simple steps.

    Being a good listener means that everything you hear comes directly from the speaker and not from your interpretation of their words. This means that, as the speaker is ...
  • Conflict: Steps to Resolution (Part 2 of 4)  By : Laurie Weiss
    Although strategies for intervening in conflict can be varied and creative, successful intervention strategies do have certain themes in common. Above all, everyone involved must be treated with respect.
  • Conflict: Unavoidable and Potentially Positive (Part 1 of 4)  By : Laurie Weiss
    Effective conflict intervention can help transform a conflict situation into an opportunity for change, growth and development of creative solutions to an organization's most difficult problems.
  • Why Persuasion Works  By : Cucan Pemo
    We are persuaded everyday in one way or another – whether we realize it or not. We are persuaded by advertisements, friends and family, even our bosses and coworkers. The degrees to which the persuasion works varies, but there is one factor that plays a role in each situation: stress.
  • The Top 7 Techniques of Persuasive Language  By : Cucan Pemo
    No matter what you do and what you want to achieve in your life, there will come a time when you need to persuade someone to see things the way that you do. This doesn’t necessarily mean that they will agree with you, but you will want to understand the basics of persuasive language in order to increase your success in these kinds of situations.
  • Learning To Communicate With Deaf People  By : Joe Goertz
    Life seems to pass us by without much thought for how lucky we really are. Imagine what it would be like to wake up one morning and be confronted by absolute silence. No ticking clock. No people talking. No dishes clanging. Nothing. That’s the reality that some people live. Now think about how you react to a person once you find out they’re deaf.

    People with hearing impairments don’t want to be treated as though they are somehow less valuable in the community. Is it normal...
  • Doublespeak: Words Invoke Emotions  By : Kurt Mortensen
    Words also have a strong bearing on how we remember certain details. For example, in a 1979 study conducted by Elizabeth Loftus, when defendants were asked how fast they were driving when they "smashed" into the other car as opposed to "hit" the other car, much higher speeds were reported. In another study, subjects were asked if they had headaches "frequently" or "occasionally" and how many per week. Those who were interviewed with the word "frequently" reported 2.2 headache...
  • The 7 Secret Things That Help Persuasive Techniques Work  By : Cucan Pemo
    When you want to get your point across to someone, you need more than just the right words or the right methodologies. What you need are the secrets that separate the successful from the not so successful. Here are seven such secrets that you can use today.
  • Presuppositions, Frames and Choices  By : Arman Darini, Ph.D.
    A man says to his wife after a fight: "Let's figure out how we can salvage this relationship." A president tells his employees: "Our new vision is to stick to brutal facts and to weather the truth." A parent instructs his son: "If you are as good as your brother, I will love you just as much." Are you hearing the hidden messages inside these lines?
  • 10 Ways to Always Fight Fair  By : Cucan Pemo
    Arguments happen. Not everyone is going to agree with everyone all of the time, nor should they expect to. But when you’re in a relationship, the context of arguments can become very emotional, to a point when you can hurt the other’s feelings. But there are ways that you can learn how to fight fair so that you both learn from the argument instead of ruin a relationship.
  • Plagiarism: A Case Of Copy & Paste  By : Scott Lindsay
    "Fine words! I wonder where you stole 'em." - Jonathan Swift

    Whether you write for the web or a magazine it can be tempting to lift a sentence or complete thought and move it into the body of your work. After all, it seems to ft the premise you are working on and you’re facing a deadline.

    This is a form of stealing that is addressed often in schools across the nation when students are too tired or lazy to finish an essay using their own words.

    “Taking something from ...
  • Why The Laws Of Persuasion Work  By : Kurt Mortensen
    As the species whose thinking ability supposedly separates us from the animals, we really don't spend much of our life reasoning. Most of the time our minds get stuck on cruise control. Thinking takes up too much time and requires too much energy. Imagine having to think about every decision we make. It wouldn't leave us much time to accomplish anything else, would it? Most of us have a systematic way of looking at the world. When this mode is operating, our minds are perfect...
  • Business Writing: Common Grammar Mistakes  By : Nicole Dean
    Some of the most common grammar mistakes in business are the easiest to avoid. Whether speaking or writing, correct grammar and spelling are important to your credibility and the impression you leave upon others. Here are a few of the most common grammar mistakes with examples as to the correct usage.

    Subject/Verb Disagreement:

    When speaking or writing in the present tense, both subjects and verbs must be either singular or plural. A combination of singular and plural i...
  • Business Writing: Commonly Misused Words  By : Nicole Dean
    We use writing every day in business. Does your writing make you look more professional or less professional?

    There are some words that are commonly used interchangeably, when in fact they have different meanings. Here are a few of the words that are frequently used incorrectly.

    You're and Your:

    The word "you're" is a contraction for "you are".
    Correct: You’re a good friend. (you are)

    The word "your" is used to imply possession or ownership.
    Correct: Is this you...

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